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Got questions?

Find below some general questions and issues that clients have with their HotSpring® spa.


Don’t panic, we’re here to help!


How do I empty / refill my spa?

This video briefly explains how to fill your hot tub.

Repeat procedure: Every 4-6 months.

Duration: 3 hours approx. (depending on water pressure and spa size.)

How do I clean the spa filters?

This video briefly explains how to clean your spa filters.

Repeat procedure: Every 4-6 weeks

Duration: 10-15 minutes

How do I clean the spa cover?

This video briefly explains how to clean your spa cover.

Repeat procedure: Every 8 weeks

Duration: 10-15 minutes

How to install or replace the Silver ION Cartridge

This video briefly explains how to replace / install the Silver ION cartridge in your HotSpring spa.

Repeat procedure: Every 4 months

Duration: 2 minutes

General issues

My spa is not heating up, is it broken?

There are 3 main reasons why your spa is not heating up the water and are the following:

  • Flow issue by old or dirty filters
  • Airlock in the system tubes by a recent refill
  • Broken circ pump or heating element (very unlikely)

Even when the filters look clean, they have body oils on them. As the oils and debris build up on the filters, they restrict flow. To check if the filters are the cause of the lack of heat, follow the steps below.

  1. Turn the hot tub off at the mains or unplug the hot tub if you do not have a circuit breaker.
  2. Take all of the filters out of the filter compartment.
  3. Let the hot tub sit for 30 seconds.
  4. Turn the hot tub on again.
  5. Leave the filters out.
  6. If the hot tub turns back on or you can see bubbles or a ripple at the bottom of the hot tub floor, put the cover back on the tub and let it heat back up. Monitor closely.
  • If the hot tub starts to heat back up, either clean or replace the filters and your issue is resolved.
  • If the hot tub does not turn back on or heat, there is another issue and you need to contact us to set up a service appointment.

My spa is locked, how do I unlock it?

This video briefly explains how to unlock your panel.

Spa models: Highlife, Limelight & Hot Spot.

Duration: 30 seconds approx.

Please be ready before contacting us!

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Read your
Owner’s manual

It might sound obvious, but the answer to your question might be right in front of you.

Don’t panic…
be patience!

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If you still cannot find the answer in our FAQ or your Owner’s Manual, please reach us out with your questions and we will try to get back to you asap.

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