We are great believers in quality – quality of life, quality of products, quality of service.

Meet Aquapool Spas

A good team is essential for a business like Aquapool Spas. Our team is like a family and we love the connection with each other and our clients.
Founder & Spa Specialist

Anja Mynster

I was born in the fairy tale country, Denmark, and moved to Spain in 2003. I am an active Mum of two boys who is creative and full of good ideas.

I love taking long walks in the Spanish countryside and my passions are my work and travelling the world.

Marketing & Sales

Damián Merino

I have lived and travelled in different countries but my heart is Spanish. My passion is training and I love playing paddle tennis.

My focus is the customer service experience, web design and I love planning marketing strategies.

Spa Specialist

Gitte Mikkelsen

Although my roots lie in Denmark, I am fluent in five different languages. Travelling is one of my greatest passions, but I also find immense joy in living and working with people from all over the world in Spain’s international environment.

With over 30 years of experience in customer service, I am confident in my ability to handle any situation with tact and professionalism.

My outgoing nature draws me towards meeting new people, enjoying nature and dancing.

Customer & Aftersales Service

Maria Akalay

My passion is to help and work with clients, so to part of the Aquapool Spa Customer Service team is just perfect for me! I was raised in an international environment in Morocco, and when I was young I moved to Spain to study.

I speak five languages fluently. I love to spend time with my son, family and friends, and I cant wait to meet you!

Founder & Administration

Claus Kielskov

I came to live in Spain in 2003 and never returned to Denmark. I am in love with the outgoing Spanish lifestyle and I have a great interest in wine, especially when I am with friends and enjoying some nice “tapas” in a local bodega.

Football is a big passion of mine; I’m a Barcelona fan and I also have a place in my heart for the local club – Málaga CF. I love my job and our great team!

Certified HotSpring® Technician

Johnny Matthieu

Raised in Belgium, I speak four languages. I am a father of three children. In 1992, I was the Belgian Motocross champion, and now my youngest son – Pablo – is also competing here in Spain and is sponsored by Aquapool.

I am a real tech nerd, and I never give up if there is a challenge with a spa.

Certified HotSpring® Technician

Mario Gallino

I am the youngest member of our team and I love to learn new things. I am from Malaga, born and raised in Cartama. I learned English whilst working for one year in Jersey, and now I get to use my languages every day.

I am quite tall and when I was younger, I played basketball at a high level. I love the international clients we have at Aquapool Spas.

Certified HotSpring® Technician

Horacio Gallino

I was born in Argentina, raised in Australia and later in Spain – so apart from speaking Spanish, I speak fluent English with an Australian accent 🙂 I like to take care of our clients’ hot tubs, so they are nice and ready to use.

I am a big animal lover and I live in the countryside of Malaga.

Certified HotSpring® Technician

Andreas Mynster

We are proud to have received a number of awards during the years since Aquapool Spas was started in 2004. We work hard to be a pioneer in the market by providing the best hot tubs in Southern Spain.

2022 Retail Excellence

MARKETING & PROMOTIONS

Aquapool Spas has been honoured with another award from HotSpring Spas, this time it is for “Excellence in Marketing and Promotions 2022”. The award, presented in San Diego, was made possible by our fantastic clients who place their trust in us and of course our fabulous team. Thank you!

2021 Retail Excellence

OUTSTANDING SERVICE DEPARTMENT

Aquapool Spas was selected as the HotSpring Spas’ dealer to receive the international award for “2021 Outstanding Service Department”. The award was in acknowledgement of how our team continued to provide a service during the challenging time of the pandemic.

2019 Retail Excellence

TERRITORY DEALER OF THE YEAR

For the fifth year – Aquapool Spas has been elected “Territory Dealer of the Year” for Southern Europe. The territory includes France, Spain, Portugal, Italy and Greece. Aquapool Spas was chosen over a large number of other spa dealers due to great spa sales and high service level. The event took place in Florida in 2020.

2017 Retail Excellence

MARKETING & PROMOTIONS

In January 2018 Aquapool Spas won the International Marketing & Promotions award which only one spa dealer can win outside of the USA. The event took place in California.

2015 Retail Excellence

TERRITORY DEALER OF THE YEAR

VIDEO: Award ceremony from the HotSpring World Conference in San Diego 2016. Leo Hamacher, Vice President of Intl. Sales & Marketing.

2015 Retail Excellence

OUTSTANDING SERVICE DEPT.

Claus Kielskov received the Retail Excellence Award for Outstanding Service Department in the HotSpring World Conference in San Diego (California) in 2016.

2014 Retail Excellence

TERRITORY DEALER OF THE YEAR

We received the third “Territory Dealer of the Year” award in 2015. The Dealer ceremony took place in the Aquapool Spas showroom with over 150 attendees.

2013 Retail Excellence

TERRITORY DEALER OF THE YEAR

Award ceremony from the World conference in San Diego 2014. Anja and Claus Kielskov with Reto Gevers & Leo Hamacher, Vice President of International Sales.

2012 Retail Excellence

TERRITORY DEALER OF THE YEAR

Award ceremony of the European conference, Gran Canaria 2013. Claus Kielskov with Reto Gevers, Benjamin Lavoix & Leo Hamacher, Vice President of Intl Sales.

This is the story of a young couple who left their native Denmark to establish an award-winning hot tub business, Aquapool Spas, in Spain.
Meet the founders of Aquapool Spas

Anja & Claus Kielskov

This is the story of a young couple who left their native Denmark to establish an award-winning hot tub business, Aquapool Spas, in Spain.

Starting a new life as a HotSpring Spas dealer in Spain

In 2002, my husband and I were newly married and had just purchased our first home south of Copenhagen. Our first son was only six months old at the time. Throughout my life, I have always enjoyed sales and marketing, I developed my skills by helping my father with his real estate business after school when I was just thirteen years old. I later studied Export and languages, and my career began in sales when I started working for a Biotech company.

My husband, Claus, finished his degree in economics and worked for a large mobile phone company. We both come from families of hard-working entrepreneurs. However, one summer night in 2002, we looked at each other and realized that living in Denmark was not our destiny. Instead, we wanted to explore life in Southern Spain, where my father had relocated a few years earlier. So, we made the decision to move to Spain.

After settling in Spain and dedicating ourselves to learning Spanish, my father and his wife were building a new house that included a hot tub in the swimming pool area. However, finding the right hot tub was more challenging than expected. They searched everywhere on the Costa del Sol for a high-quality hot tub, but couldn’t find what they were looking for. Eventually, my father discovered HotSpring Spas online and learned that they didn’t have a local dealer. He contacted HotSpring Spas in the US and made an appointment to see their hot tubs at a Pool & Spa fair in Barcelona, 1,000 km away. He invited me to join him at the show.

When I saw the hot tubs and their quality, I thought to myself, “I would love to sell a product that helps people take care of their health.” There was an opportunity to become the local dealer on the Costa del Sol, and I called Claus to share my excitement. I said, “Now I know what we will do for a living: we will start a hot tub business.”

State-of-the-art showrooms

In the process of testing the interest in the market, we converted our garden into a space for showing the hot tubs and put four models on display. We sold five Spas in the first month.

Six months later, we opened a state-of-the-art 500m2 showroom in San Pedro de Alcántara, Marbella, with space for displaying more than 30 hot tubs and a private area for test soaks. It has been our flagship showroom ever since…and we love the atmosphere and the buzz!

From there it went quite fast, in 2006 we opened a second showroom in Mijas and in 2007 we opened our third showroom in Algarrobo Costa (east of Málaga).

Unfortunately, the 2009 recession hit everybody hard and it was necessary to make cost savings. Fortunately, we were able to hang in there, as we were the only Spa dealer on the Costa del Sol, since all competitors had gone out of business. We recovered stronger and opened again a showroom in Fuengirola in 2015.

A milestone and a big party

The first 10 years were mainly focused on getting the hot tubs on the wish list for many local home owners. We worked hard at getting Aquapool Spas known as the best hot tub dealer on the coast, and I guess this was accomplished when people started asking for an “Aquapool” rather than a hot tub!

We threw a big party when we reached our 10 year mile stone. Many clients, friends and collaborators participated in the celebrations.

Prime location that quickly became a success

When the opportunity to open a showroom on a top-location in Fuengirola arrived, we didn’t have to think twice. We opened the showroom on the 1st of September 2015 and the first month proved that this was a great decision, so many local people came to buy their long-awaited hot tub, it was a great start of another success for us.

Official Treesse Spas dealer and our 3D showroom

Like for everyone else, the start of 2020 was insecure and our business was forced to close to the public due to the world pandemic. We had to think outside of the box to find a solution that would allow us to continue to help our current clients, and how could we offer our hot tubs to new clients (who all of a sudden were forced to stay at home).

We expanded our online services offering virtual consultations and we very quickly filmed and added a 3D showroom to our website.  In two weeks, we filmed and produced more than 20 individual hot tub presentation videos, and they were added to our YouTube channel.

During the Summer of 2022, we also decided to add a designer Spa brand to our product range, and so we became the exclusive dealer of the Italian Treesse Spas. Many architects and interior designers in Marbella had been searching for designer Spas to match the new and modern housing architecture, and Treesse was the perfect product.

Showroom reforms and an Award for "Best Service Department"

Ever since we acquired the Fuengirola showroom in 2015 we dreamt about transforming it into a new modern, state-of-the-art showroom. Our showroom in San Pedro (and the decoration) also needed to be freshened-up, so we decided that this year would be the perfect time to improve the standard of both locations.

We want our showrooms to reflect our company’s high standards and values whilst offering the best conditions to display our Spa brands. This is exactly what we achieved, in September 2022 both showrooms underwent a big transformation.

Another milestone for our company was when were notified that we had been selected to receive the international award for “2021 Outstanding Service Department”, which is exclusively granted to only one International HotSpring Spas dealer each year. One of the reasons highlighted for Aquapool Spas winning this award, was our way of handling the challenging service work throughout the pandemic.

International HotSpring Spas Conference trip

After several years of growth and lots of hard work, we wanted to treat our staff by inviting them to participate in the HotSpring conference in January 2023 in San Diego. This way they would be able to see the factories and to meet fellow dealers. It was a great experience for us all – and the absolute highlight of the visit was receiving the prestigious dealer award for “Best Marketing & Promotions 2022”.

Putting wellness in the spotlight

During my years in the Spa business, my dream is to let the world know how hot-tubbing can improve health and well-being for the better.

Wellness is now more needed than ever and our products can help people to feel better and healthier. In many ways I feel that our journey to bring more wellness in to peoples’ lives has only just begun.

I love to talk to our happy clients, to hear and share those amazing stories on how their hot tub has improved their health, and how it has improved their family life. These stories are what drive us every day. It really makes a difference.

Our strategy has always been to create an environment for both our staff and for our clients where it is like family. Most of our staff have been with us for many years and the same goes for our clients; many are returning clients or they come to us through recommendations. This makes me so proud and happy and it makes it all worth-while.

By Anja Mynster, 2023

To read stories from our amazing clients – read our reviews on Facebook or Google.