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¿Tiene alguna pregunta?

Aquí encontrará las preguntas frecuentes que nuestros clientes suelen tener.


No se preocupe, ¡estamos aquí para ayudarle!


¿Cómo vacio y relleno mi spa?

This video briefly explains how to fill your hot tub.

Repeat procedure: Every 4-6 months.

Duration: 3 hours approx. (depending on water pressure and spa size.)

¿Cómo se limpian los filtros?

This video briefly explains how to clean your spa filters.

Repeat procedure: Every 4-6 weeks

Duration: 10-15 minutes

¿Cómo se limpia el cobertor térmico?

This video briefly explains how to clean your spa cover.

Repeat procedure: Every 8 weeks

Duration: 10-15 minutes

¿Cómo reemplazar el cartucho de plata Silver ION?

This video briefly explains how to replace / install the Silver ION cartridge in your HotSpring spa.

Repeat procedure: Every 4 months

Duration: 2 minutes

Problemas frecuentes

Mi spa no calienta, ¿está roto?

There are 3 main reasons why your spa is not heating up the water and are the following:

  • Flow issue by old or dirty filters
  • Airlock in the system tubes by a recent refill
  • Broken circ pump or heating element (very unlikely)

Even when the filters look clean, they have body oils on them. As the oils and debris build up on the filters, they restrict flow. To check if the filters are the cause of the lack of heat, follow the steps below.

  1. Turn the hot tub off at the mains or unplug the hot tub if you do not have a circuit breaker.
  2. Take all of the filters out of the filter compartment.
  3. Let the hot tub sit for 30 seconds.
  4. Turn the hot tub on again.
  5. Leave the filters out.
  6. If the hot tub turns back on or you can see bubbles or a ripple at the bottom of the hot tub floor, put the cover back on the tub and let it heat back up. Monitor closely.
  • If the hot tub starts to heat back up, either clean or replace the filters and your issue is resolved.
  • If the hot tub does not turn back on or heat, there is another issue and you need to contact us to set up a service appointment.

Mi spa está bloqueado, ¿cómo lo desbloqueo?

This video briefly explains how to unlock your panel.

Spa models: Highlife, Limelight & Hot Spot.

Duration: 30 seconds approx.

Antes de contactar con nosotros

Recopile toda
la información posible

Tome fotografías o videos como muestra de sus dudas para que pueda enviarnoslas.

Lea el manual
de instrucciones

Puede sonar obvio, pero la respuesta a su pregunta suele encontrarse en el propio manual.

¡Sea paciente!
Le ayudaremos…

Si todavía no encuentra la respuesta, rellene el formulario y contactaremos con usted en 48 horas. 

¿Todavía tiene dudas?

Si todavía no encuentra la respuesta a su pregunta en nuestro FAQ o en el manual de usuario, por favor, rellene el formulario de contacto e intentaremos solucionar su problema lo antes posible.

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